Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to tell us where we got it right (or wrong)? This page covers the ways to reach the Online Casinos team and what to expect once you do.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message that comes in, and we aim to reply within a couple of business days. If your question relates to a specific brand, bonus term, or article, mentioning the page name or URL helps us find the right person to answer it faster.
What we can (and can't) help with
We're an independent review site, not a casino operator, so there's a limit to what we can sort out directly. Here's a quick guide to where your message will get the fastest, most useful response:
- Site content questions — outdated offers, factual errors, or broken links on hotsprings.ca. This is exactly what our inbox is for.
- Account, deposit or withdrawal issues — these need to go straight to the casino's own support team, since we don't hold customer accounts or process payments on any brand's behalf.
- Bonus or free spins terms — if a specific casino's wagering requirement or free spins rule seems unclear, the operator's terms and conditions or live chat will have the definitive answer; we can help point you toward what to check.
- General feedback — thoughts on our ratings, our comparison tables, or how we cover free spins offers across Canadian sites. This directly shapes future updates.
Why your feedback matters here
Free spins offers, wagering conditions and deposit match percentages change often, and casinos occasionally adjust terms with little notice. If you've claimed a welcome offer at a brand we list and the reality didn't match what's on the page, that's genuinely useful for us to know. We rely on a mix of our own research and reader input to keep listings current, and reports from real players are one of the better ways to catch a stale offer or an outdated term before other readers run into the same thing.
Before writing in about a specific concern, it's worth checking whether it's already addressed elsewhere on the site. Our Responsible Gambling page covers tools and support options for players who want to manage their play, and our Terms and Conditions page explains how we source and present information across hotsprings.ca. If your question is about who we are and how the site is run, our About Us page has that background.
What to include in your message
A few details help us give you a useful answer rather than a generic one:
- The name of the casino or the page you're asking about
- Whether your question relates to an offer, a game category, a payment method, or something else
- Any screenshots or specifics, if you're flagging an error or a mismatch between our listing and what you saw on the casino's site
- Your general location within Canada, if relevant — provincial rules on gambling can differ, and this helps us point you in the right direction
A note on what we don't do
We don't manage player accounts, process deposits or withdrawals, or have the ability to intervene in disputes between a player and a casino operator. If you're having trouble with a specific site — a delayed withdrawal, a bonus that wasn't credited, or a locked account — the fastest path to a resolution is almost always the casino's own support channel, followed by their regulator if the issue isn't resolved. We're happy to hear about these situations for context on our reviews, but we can't act as an intermediary.
If you're still deciding where to play and haven't settled on a site yet, our ranked comparisons are the best starting point — they're built around genuine research into offers, game libraries and payment options across Canadian-facing casinos, updated as terms change. Reaching out with a question in the meantime is never a bother; it's part of how we keep the site useful.