Service animals
Certified service dogs are permitted throughout the Canadian Rockies Hot Springs, including in the lobby, change rooms, café, washrooms and on the pool decks while on-duty.
Following the Alberta’s and British Columbia’s public swimming pool regulations, service dogs are not permitted in the pool.
All service dogs must be certified per the B.C. Guide Dog and Service Dog Act, or the Alberta Service Dogs Act. Staff may request patrons show their B.C. Guide Dog and Service Dog certificate or Alberta Service Dog Identification Card.
Out-of-province and international visitors are encouraged to visit the Government of British Columbia or Government of Alberta websites for information on certifying your service dog prior to travelling.
Pets and Emotional Support Animals
Pets and emotional support animals not included under the BC Guide Dogs and Service Dog Act or Alberta Service Dogs Act and are not permitted at any of the Canadian Rockies Hot Springs.