Parks Canada is committed to providing an aquatic environment where individuals from all backgrounds are welcome. The Canadian Rockies Hot Springs is a family-friendly facility. You must wear appropriate swimwear while in the hot springs.
In addition to traditional North American swimwear, patrons may wear:
- long-sleeved shirts and pants
- t-shirts and shorts
- any other swimwear that allows them to feel comfortable whether for cultural, religious personal preference and/or medical and health reason
All swimwear, must be:
- different from the clothing the patron arrived in
- freshly laundered
- not impair the patron’s ability to swim or the lifeguard’s ability to perform a rescue in the event of an emergency
Underwear on its own is not appropriate swimwear.
People visit the Canadian Rockies Hot Springs for peace and quiet, and to relax.
Screaming, running, pushing, play fighting, rough play, jumping, diving, inflatable toys, portable speakers, and other aquatic items like mermaid fins, pool noodles, and snorkels are not permitted in any of the hot pools.
The Canadian Rockies Hot Springs is a family-friendly facility. We ask that bathers be considerate of others and use family-appropriate language while they soak.
Patrons must be sober while visiting any of the Canadian Rockies Hot Springs facilities. Consuming alcohol, smoking or vaping tobacco or cannabis, or taking any other intoxicating substance is not permitted within any of the Canadian Rockies Hot Springs facilities.
Individuals who ignore warnings from lifeguards, or who choose to behave in an unsafe or inappropriate manner will be asked to leave.
Radium Hot Springs only
- Running, pushing, play fighting, and rough play are not permitted in the cool pool.
- Non-swimmers are not permitted in the deep end without a flotation device.
- No front or back flips off the pool edge.
- Patrons wishing to bring toys, fins, or mermaid tails into the cool pool may do so at the discretion of the lifeguard. Toys must be used in a safe and courteous fashion.
- Snorkels are not permitted.
The diving board and slides must be used in a safe manner:
- Swimmers must be able to get to the sides of the pool without assistance.
- Do not swim under the diving board or in the diving zone.
- Only one person on the diving board or slide at a time
- Splash and dive zones should be clear of swimmers before launching
- PFD’s and water wings are allowed on the slides. Only PFDs are allowed on the diving board.
- No catching from the diving board or large slide.
- Feet first only on slides
- No handstands or cartwheels, and one bounce only on the diving board.
Individuals who ignore warnings from lifeguards, or who choose to behave in an unsafe or inappropriate manner will be asked to leave.
Unexpected closures
Banff Upper Hot Springs and Radium Hot Springs are open daily, year-round. Miette Hot Springs is open daily for the duration of its season (May-September).
Rain Check Policy
Visitors who have been in the pool for 30 minutes or less will receive a rain check if asked to leave due to a safety issue. Rain checks are valid for one year and may be redeemed at Radium, Miette or Banff Upper Hot Springs.
Banff Upper Hot Springs
Youth 14-17 are welcome to visit Banff Upper Hot Springs without an adult.
Youth 13 and under must be accompanied by an adult 18 or older.
Radium and Miette Hot Springs
Youth 8-17 are welcome to visit Radium and Miette Hot Springs without an adult.
Youth 7 and under must be accompanied by a person aged 12 or older.
Unaccompanied youth behaving in an unsafe or inappropriate manner will be asked to sit in the facility’s lobby until their parents can pick them up.
Lost and found items are kept at the facility for 30 days. Please submit inquiries about lost items through our contact form.
For items lost at Radium Hot Springs, please contact 250-347-9301.
Items can be shipped anywhere in Canada with flat-rate shipping boxes in two standard sizes. Patrons are responsible for the cost of shipping. Patrons must arrange their own shipping for larger items. We are currently unable to ship items internationally.
Service animals
Certified service dogs are permitted throughout the Canadian Rockies Hot Springs, including in the lobby, change rooms, café, washrooms and on the pool decks while on-duty.
Following the Alberta’s and British Columbia’s public swimming pool regulations, service dogs are not permitted in the pool.
All service dogs must be certified per the B.C. Guide Dog and Service Dog Act, or the Alberta Service Dogs Act . Staff may request patrons show their B.C. Guide Dog and Service Dog certificate or Alberta Service Dog Identification Card.
Out-of-province and international visitors are encouraged to visit the Government of British Columbia or Government of Alberta websites for information on certifying your service dog prior to travelling.
Pets and Emotional Support Animals
Pets and emotional support animals not included under the BC Guide Dogs and Service Dog Act or Alberta Service Dogs Act and are not permitted at any of the Canadian Rockies Hot Springs.
To ensure the safety and privacy of visitors, filming, photography and recording are not permitted in the change rooms or washrooms at any of the Canadian Rockies Hot Springs.
Limited photography and filming of scenery and members of the group you are visiting with is permitted on the pool deck and from within the hot springs. Underwater filming and photography and capturing images / video of other patrons is not permitted.
Individuals who do not follow directions from lifeguarding staff will be directed to leave.
Commercial filming
Commercial filming activities have special considerations. All commercial activity is subject to business licencing and permits. Commercial filming is only permitted at the Canadian Rockies Hot Springs outside of regular business hours.
