Miette Hot Springs
Our team strives to provide an accessible and inclusive experience for all visitors within the limitations of our building. If you require assistance during your visit, please ask a staff member.
Parking and building access
The main parking lot for Miette Hot Springs is tiered and 75m from the entrance to the facility. There are 5 stairs from the parking lot, or visitors can walk along the road to get to the bathhouse. Accessible parking spots are located immediately behind the bathhouse.
The doors to the main entrance of the facility are not automated.
Access to the pool deck
A hallway runs the length of the building and connects the lobby and change rooms to the pool deck.
There is a handrail on one side of the hallway.
Personal wheelchairs are not permitted in the spring water at Miette Hot Springs. An aquatic wheelchair is available upon request at the front desk.
Accessible change rooms
Miette Hot Springs has an accessible changing stall in the gendered change rooms that provides a larger space to maneuver for those who need it.
There is a portable chair, a bench and grab rails in the stall. There is no emergency pull cord.
Patrons can request to use the first aid room for more space or for non-gender-specific changing.
There is one accessible washroom in both gendered change rooms. This washroom has grab bars behind and to one side of the toilet, and regular height counter tops with automatic faucets.
Hot and plunge pool access
The doors onto the pool deck are not automated.
A ramp provides direct access to the hot pool closest to the bathhouse. It has an 4 m (13’) wide ramp with a handrail on one side.
The cold pools and second hot pool are not wheelchair accessible. These pools have 4 steps with a handrail in the middle.
A public washroom (pit toilet) is located in the parking lot, near the picnic area and the Source of the Springs trailhead. There is also one accessible parking space, and an accessible picnic table in this area.
One accessible washroom (toilet, regular height sink with automatic faucet) is located outside the main entrance to the building.
Yes, Radium, Miette and Banff Upper Hot Springs are wheelchair accessible.
Accessible parking, drop off areas, change rooms and washrooms are available at each site.
Personal wheelchairs are not allowed in the water at any of the hot springs. Aquatic wheelchairs can be borrowed based on availability at the reception desk.
Please select the site you plan to visit for more information about its accessibility:
Personal wheelchairs are not allowed in the pools. Aquatic wheelchairs can be borrowed based on availability. Please ask the cashier at the reception desk for assistance.
One caregiver may enter the hot springs free of charge when accompanying a paying individual with a disability who requires assistance using the hot springs. Swimsuit and towel rental fees will still apply to the caregiver if these items are required. Caregivers are welcome to bring their own swimsuit and towel.
If the caregiver and individual who requires assistance are travelling as part of the group, regular entry fees will apply to all other group members. Note that the Canadian Rockies Hot Springs does not formally participate in the Access2 card program, however, the above policy offers comparable access to caregivers.
Certified service dogs are permitted throughout the Canadian Rockies Hot Springs, including in the lobby, change rooms, café, washrooms and on the pool decks while on-duty.
Following the Alberta’s and British Columbia’s public swimming pool regulations, service dogs are not permitted in the pool.
All service dogs must be certified per the B.C. Guide Dog and Service Dog Act, or the Alberta Service Dogs Act. Staff may request patrons show their B.C. Guide Dog and Service Dog certificate or Alberta Service Dog Identification Card.
Out-of-province and international visitors are encouraged to visit the Government of British Columbia or Government of Alberta websites for information on certifying your service dog prior to travelling.
Pets and Emotional Support Animals
Pets and emotional support animals not included under the BC Guide Dogs and Service Dog Act or Alberta Service Dogs Act and are not permitted at any of the Canadian Rockies Hot Springs.
Yes, you may wear an adult swim diaper in the pools if you require.
Adults who are incontinent must wear a swim diaper while enjoying the hot springs. Patrons with diarrhea or a history of diarrhea over the previous two weeks, or individuals with open sores or wounds must not use the hot springs.
If medical reasons prevent you, or the person you are caring for, from waiting in line please approach a staff member for a return access pass.
The staff member will estimate the wait time based on the current line and provide you with a pass containing the date, size of your party (max. 7/pass) and return time.
Return at your designated time and bring your pass to the staff member at the front of the line or reception desk. At this time, you will be permitted to pay your entry fee and continue directly into the hot springs.
If addressing a staff member in person to request a return access pass creates a hardship, please call 1-800-767-1611, select the site you are planning to visit then press 0 to make alternate arrangements with someone at the front desk.