Accessibility FAQ

Accessibility

Yes, Radium, Miette and Banff Upper Hot Springs are wheelchair accessible.

Accessible parking, drop off areas, change rooms and washrooms are available at each site.

Personal wheelchairs are not allowed in the water at any of the hot springs. Aquatic wheelchairs can be borrowed based on availability at the reception desk.

Please select the site you plan to visit for more information about its accessibility:

Banff Upper Hot Spring
RadiumHot Springs
Miette Hot Springs

Personal wheelchairs are not allowed in the pools. Aquatic wheelchairs can be borrowed based on availability. Please ask the cashier at the reception desk for assistance.

One caregiver may enter the hot springs free of charge when accompanying a paying individual with a disability who requires assistance using the hot springs. Swimsuit and towel rental fees will still apply to the caregiver if these items are required. Caregivers are welcome to bring their own swimsuit and towel.

If the caregiver and individual who requires assistance are travelling as part of the group, regular entry fees will apply to all other group members. Note that the Canadian Rockies Hot Springs does not formally participate in the Access2 card program, however, the above policy offers comparable access to caregivers.

Service animals

Certified service dogs are permitted throughout the Canadian Rockies Hot Springs, including in the lobby, change rooms, café, washrooms and on the pool decks while on-duty.

Following the Alberta’s and British Columbia’s public swimming pool regulations, service dogs are not permitted in the pool.

All service dogs must be certified per the B.C. Guide Dog and Service Dog Act, or the Alberta Service Dogs Act. Staff may request patrons show their B.C. Guide Dog and Service Dog certificate or Alberta Service Dog Identification Card.

Out-of-province and international visitors are encouraged to visit the Government of British Columbia or Government of Alberta websites for information on certifying your service dog prior to travelling.

Pets and Emotional Support Animals

Pets and emotional support animals not included under the BC Guide Dogs and Service Dog Act or Alberta Service Dogs Act and are not permitted at any of the Canadian Rockies Hot Springs.

Yes, you may wear an adult swim diaper in the pools if you require.

Adults who are incontinent must wear a swim diaper while enjoying the hot springs. Patrons with diarrhea or a history of diarrhea over the previous two weeks, or individuals with open sores or wounds must not use the hot springs.

If medical reasons prevent you, or the person you are caring for, from waiting in line please approach a staff member for a return access pass.

The staff member will estimate the wait time based on the current line and provide you with a pass containing the date, size of your party (max. 7/pass) and return time.

Return at your designated time and bring your pass to the staff member at the front of the line or reception desk. At this time, you will be permitted to pay your entry fee and continue directly into the hot springs.

If addressing a staff member in person to request a return access pass creates a hardship, please call 1-800-767-1611, select the site you are planning to visit then press 0 to make alternate arrangements with someone at the front desk.