Miette Season passholder information
Due to the exceptional circumstances of the extended summer 2023 closure, we are offering the following options to 2023 Miette season passholders:
- Miette Hot Springs season passholders may use their passes for the remainder of the season. A prorated refund will be issued at the end of season (after October 9th, 2023) for users that were unable to use their pass eight (8) or more times. A season pass is the most cost-effective way to use the pools on a regular basis.
- Miette season passholders with less than two (2) uses on their pass, who do not intend to use the pass for the remainder of the season may cancel their 2023 pass and receive a 2024 pass on their first visit next season. *This option is not available to passholders who have already received a refund for their 2023 Miette season pass.
- Patrons who do not plan to use their pass again this season may request a prorated refund (minus the value of any uses to date) at any time.
To request a refund, pass deferral, or for more information, email: email@example.com
For refund or pass deferral requests, please provide:
- the name(s) associated with the pass
- date of purchase
- phone number
*Staff will contact you via phone after receiving your information.
**Refunds can take 7-10 business days to show in account after the processing date.